Elizabeth Sears is a professional possessing drive, desire and determination in addition to the skills to assist managers and their organizations to attain the next level of performance achievement and I wholeheartedly recommend her as an Organizational and Communications consultant.
Creating an organizational brand that improves customer service and increases revenue
This independent retail department store offers an assortment of brand-name fashion apparel and accessories for women, men and children as well as home furnishings and other goods. Customers have complained that sales clerks are less than attentive and talk about coworkers, bosses and other customers in front of the consumers they are serving. Although the store sells quality clothing, employees’ appearance does not always reflect the image of the store. Some of the stores also lack the visual appeal promised in their mission statement.
As consultants we needed to: