Workplace
Communication, Inc.
1600 South Road
Scottsville, NY 14546
Phone: (585) 538-6360
Fax: (585) 538-6362
beth@workplacecomm.com

What others are saying.

I found Dr. Sears to be ethical, sincere, and focused on the honesty it takes to follow through with a quality service from concept to completion. She is a professional and is able to be compassionate for the purpose of presenting the best product available.

Kenneth Siegel,
Deputy for Prison Programs,
Rural Opportunites, Inc

Case Studies

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Large Manufacturing organization

Typical client results

Creating an organizational brand that improves customer service and increases revenue

The Challenge

This independent retail department store offers an assortment of brand-name fashion apparel and accessories for women, men and children as well as home furnishings and other goods. Customers have complained that sales clerks are less than attentive and talk about coworkers, bosses and other customers in front of the consumers they are serving. Although the store sells quality clothing, employees’ appearance does not always reflect the image of the store. Some of the stores also lack the visual appeal promised in their mission statement.

Our Approach

As consultants we needed to:

Review the current mission statement
Develop communication process throughout the organization
Training for first-line supervisors to help them recognize their vital role in the organization and how to coach employees.
Communication will be analyzed to ensure that the procedures agreed to at corporate are understood across the organization at all levels, and handled consistently.
Determine if employees have what they need to do their jobs and serve the customer.
Ongoing opportunities business and social activities to help integrate employees into a well-functioning team

Outcomes