Workplace
Communication, Inc.
1600 South Road
Scottsville, NY 14546
Phone: (585) 538-6360
Fax: (585) 538-6362
beth@workplacecomm.com

What others are saying.

Dr. Sears has an uncanny ability to listen and to analyze a situation—her suggestions were organized, straightforward and on point. I am very grateful for her assistance, and would not hesitate to recommend her services to any company or individual seeking conflict resolution or effective communication training.

Barbara Bird,
Senior Program Manager,
Career Systems

Case Studies

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State agency

Client results—Accomplishing tasks through assessment of process

The Challenge

Meetings consist of employees arguing with each other. Interpersonal issues have affected not only how others interact, but whether they support one another on collaborative projects. Certain individuals always support one another whether or not it is the best process for the project and others always disagree no matter what the issue. Group members interrupt, or talk over one another and do not listen. Deadlines are missed and productivity is down due to interpersonal conflict in the group.

Our Approach

As consultants we needed to help the manager create an environment which will help:

Identify interpersonal process of the group, including decision making and allocation of power.
Develop ground rules to help the team to function.
Teach mediation techniques to address interpersonal issues in the group.
Create meeting techniques to focus the group and make members accountable.
Generate roles to keep the group on task.
Teach the group problem solving techniques and group development.
Enable group to examine their process and make adjustments.
Ongoing activities to help integrate employees into a well-functioning team.

Outcomes