Dr. Sears has an uncanny ability to listen and to analyze a situation—her suggestions were organized, straightforward and on point. I am very grateful for her assistance, and would not hesitate to recommend her services to any company or individual seeking conflict resolution or effective communication training.
During the last 20 years, this organization has downsized to 1/6 of its original size and more cuts are expected. Salaried employees are anxious and unable to focus on their work, and groups of supervisors stand around discussing the latest gossip. Some mention that they are keeping their heads down and not saying much for fear of becoming a target. They do not communicate problems for fear of retribution.
As consultants we needed help these employees to become resilient to the changes in the environment and understand their actions are counterproductive and may create a self-fulfilling prophesy. Our approach is to: