Thanks to Beth’s teaching skills, hundreds of working people in Upstate NY are now better able to manage their anger, interview for new positions, resolve interpersonal conflict, lead groups, and convey their intended messages. In my 25 years with ILR, I have never worked with a more effective instructor than Beth Sears. I commend her without hesitation.
During the last 20 years, this organization has downsized to 1/6 of its original size and more cuts are expected. Salaried employees are anxious and unable to focus on their work, and groups of supervisors stand around discussing the latest gossip. Some mention that they are keeping their heads down and not saying much for fear of becoming a target. They do not communicate problems for fear of retribution.
As consultants we needed help these employees to become resilient to the changes in the environment and understand their actions are counterproductive and may create a self-fulfilling prophesy. Our approach is to: