Thanks to Beth’s teaching skills, hundreds of working people in Upstate NY are now better able to manage their anger, interview for new positions, resolve interpersonal conflict, lead groups, and convey their intended messages. In my 25 years with ILR, I have never worked with a more effective instructor than Beth Sears. I commend her without hesitation.
A call came from a manager facing a meeting with two employees whose working relationship was nonexistent. Over time unresolved conflict had eroded the relationship to the point that they now refused to speak to one another. Although both employees did their jobs well, this disagreement was having a very negative impact on work getting accomplished. The manager hated dealing with conflict, but was at the point she considered now whether she should fire both of them or move them to other jobs.
As consultants we needed to help the upper management develop a plan to deal with the conflict in a manner that met the needs of the workplace as well as retain these long-term employees. We would: