Dr. Sears has an uncanny ability to listen and to analyze a situation—her suggestions were organized, straightforward and on point. I am very grateful for her assistance, and would not hesitate to recommend her services to any company or individual seeking conflict resolution or effective communication training.
During the last 20 years, a large manufacturing organization has downsized from 6,400 employees to around 1000 workers. Many changes in the external environment have caused the stress levels to increase dramatically. There is talk of further cuts and wage negotiations have been threatened. The employee morale is very poor and interpersonal conflicts have been on the rise. An incident caused an employee to be terminated due to an altercation in the parking lot involving a beating with a handgun.
As consultants we needed to help the upper management and union to develop a plan to curtail violence before it results in a catastrophe.